Privacy Policy

This Privacy Policy explains how August (“August,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes information relating to identified or identifiable individuals (“personal information”) in connection with our websites, applications, APIs, communications, and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use the Services.

Scope

This Privacy Policy applies to personal information we process when you:

• visit our websites or landing pages;
• create an account or use the Services;
• connect third-party services, repositories, communication channels, or other integrations to the Services;
• communicate with us, including for support, sales, or administrative matters; or
• otherwise interact with us in a business or commercial context.

This Privacy Policy does not apply to third-party websites, services, or products that may be linked to, integrated with, or accessible through the Services. Those third parties maintain their own terms and privacy practices.

Personal Information We Collect

We may collect the following categories of personal information, depending on how you use the Services:

Information You Provide Directly

This may include:

• name, email address, username, organization name, and other registration or profile information;
• billing address, tax information, and subscription or payment-related details, except that payment card data is generally processed by our third-party payment processors and not stored by us in full;
• prompts, instructions, files, code, messages, repositories, tickets, issue content, support requests, and other content you submit to or through the Services;
• authentication credentials, single sign-on details, API credentials, and connected account metadata; and
• any other information you choose to provide to us.

Information Collected Automatically

When you access or use the Services, we and our service providers may automatically collect certain information, including:

• IP address, approximate geolocation derived from IP address, device identifiers, browser type, operating system, and network information;
• usage logs, timestamps, session history, page views, clickstream data, and feature interaction data;
• diagnostic, crash, performance, telemetry, and debugging information;
• security-related data used to detect abuse, unauthorized access, fraud, spam, or other harmful activity; and
• cookie, local storage, and similar technology data, where applicable.

Information From Third Parties

We may receive information from third parties, such as:

• authentication providers and identity platforms;
• payment processors and billing partners;
• analytics, hosting, communications, and infrastructure providers;
• connected integrations, including source code, collaboration, ticketing, messaging, or developer tooling platforms, to the extent you authorize or direct such connection; and
• business partners, referral sources, or publicly available sources.

How We Use Personal Information

We may use personal information for the following business and commercial purposes:

• to provide, operate, maintain, host, support, and improve the Services;
• to create, administer, and authenticate accounts and access permissions;
• to process transactions, subscriptions, invoices, payments, credits, and refunds;
• to enable workflows you request, including processing prompts, files, task context, integrations, outputs, and related operational data;
• to monitor usage, analyze trends, troubleshoot issues, develop new features, and improve performance;
• to personalize your experience and remember settings or preferences;
• to communicate with you regarding support, service updates, security notices, product announcements, and administrative matters;
• to detect, investigate, prevent, and remediate fraud, abuse, security incidents, policy violations, and unlawful activity;
• to enforce our agreements, including our Terms of Service;
• to comply with legal obligations, lawful requests, court orders, or regulatory requirements; and
• to protect the rights, property, safety, and legitimate interests of August, our users, and others.

How We Disclose Personal Information

We do not sell personal information for monetary consideration. We may disclose personal information in the following circumstances:

• to vendors, contractors, and service providers that perform services on our behalf, including hosting, infrastructure, analytics, authentication, communications, customer support, monitoring, payment processing, and security services;
• to subprocessors, model providers, or workflow partners as reasonably necessary to operate requested product features or generate outputs you request through the Services;
• to connected third-party services, platforms, or integrations at your direction or with your authorization;
• to our professional advisors, auditors, insurers, financing sources, and potential investors or acquirers;
• in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction; and
• when we believe disclosure is necessary or appropriate to comply with law, enforce our agreements, protect the Services, respond to security or fraud concerns, or protect the rights, property, or safety of August, our users, or others.

Cookies And Similar Technologies

We and our service providers may use cookies, pixels, SDKs, local storage, and similar technologies to operate the Services, remember preferences, understand usage, measure campaign effectiveness, and support security and analytics functions. You may be able to control certain cookies through your browser or device settings, but disabling them may affect functionality.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide and improve the Services;
• maintain security and fraud prevention controls;
• comply with legal, tax, accounting, and regulatory obligations;
• preserve business and financial records;
• resolve disputes and enforce our agreements; and
• establish, exercise, or defend legal claims.

Retention periods may vary depending on the nature of the information, the sensitivity of the data, the context in which it was collected, and applicable legal requirements.

Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no security measure is perfect, and we cannot guarantee that unauthorized access, disclosure, alteration, or destruction will never occur. You are responsible for maintaining the confidentiality of your account credentials and for using appropriate security controls with respect to the content you choose to submit to the Services.

International Data Transfers

We and our service providers may process and store personal information in the United States and other jurisdictions that may have data protection laws different from those of your country of residence. By using the Services, you acknowledge that your personal information may be transferred to and processed in those jurisdictions, subject to applicable law.

Your Choices And Rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of, or portability of certain personal information, or to object to or restrict certain processing. You may also be able to update certain account information directly through the Services.

To submit a privacy-related request, contact us at [email protected]. We may need to verify your identity before processing a request, and we may retain certain information where required or permitted by law, including for legal, security, fraud prevention, backup, and legitimate business purposes.

Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so that we may take appropriate steps.

Changes To This Privacy Policy

We may modify this Privacy Policy from time to time. If we make changes, we will post the updated version on this page and update the “lastUpdated” date above. Changes will become effective upon posting unless otherwise stated. Your continued use of the Services after the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised Privacy Policy.

Contact

If you have questions about this Privacy Policy or our privacy practices, contact us at [email protected].